These Terms & Conditions set out what 88ek expects from you and what you can expect from us. Access to the platform, your wallet activity, and the use of any service on 88ek depends on your acceptance of these terms and on your eligibility under local law in your region.
Account access terms
bKash & Rocket wallet rules
Eligible regions apply
Support contact included
POLICY FOUNDATION
How These Terms Work on 88ek
By opening an account or continuing to use 88ek, you confirm that you have read and accepted the terms set out on this page. These terms form the binding agreement between you and us for every action you take on the platform — from logging in to placing a bet, from depositing through bKash or Rocket to reviewing your transaction history. We may update these terms when required. When we do, we will make the revised version available at this URL. Continued use of the platform after an update is published counts as your acceptance of the revised terms. You are responsible for checking this page for changes. Some features of the platform may not be available in all regions. Access to games, sports markets, and wallet functions depends on local law and the eligible regions we serve at any given time. If your region becomes ineligible, you will be notified and access will be suspended in line with that status. We do not extend service where local law does not permit it. For questions about what applies in your specific situation, contact our support team through the channels listed on this page.
bKash
Rocket
Account wallet
Eligible regions
INSIDE VS OUTSIDE
What These Terms Cover and What They Do Not
Not every interaction on 88ek falls under the same rule. Understanding the scope of these terms helps you know where our responsibility begins and ends — and where yours does too.
Account Access
Everything related to your registered account — login, password, session management and account status — falls within these terms. You are responsible for keeping your credentials secure. We handle account-level queries through our published support routes.
Wallet Transactions
Deposits and withdrawals made through bKash, Rocket and other configured payment methods are governed by these terms alongside each payment provider's own rules. Transaction limits, verification steps and processing are shown inside your account at the time of each action.
Site Content
Game content, odds displays, and promotional notices shown on 88ek are part of the service these terms cover. RTP figures are shown only where a game or provider exposes them directly. We do not add or alter those figures.
Third-Party Services
Where you follow a link to an external site or use a third-party payment app like bKash outside our interface, that provider's own terms apply. We are not responsible for third-party terms, outages or decisions made outside the 88ek platform.
YOUR PRACTICAL OPTIONS
Actions Available to You Under These Terms
These terms are not one-sided. You have clear, practical options at every stage of your account relationship with us. If something in your account record looks wrong — a transaction amount, a wallet balance, or a detail in your profile — you can raise it directly through our support channel and we will check the record against our logs. Account details like your registered mobile number or email address can be updated by following the fields shown in your account settings. We do not change account details over chat without identity verification steps confirmed inside the platform. If you disagree with a decision we have made about your account — a suspension, a transaction query, or a terms interpretation — you can submit a formal question to our support team. We will respond through the same channel you used. You can also request a copy of the terms in effect at any time by contacting support. Keep in mind that access remains subject to local law and your eligible region status throughout.
Review Your Records
Open the transaction history section inside your account to see deposits, withdrawals and activity logs. If a record looks incorrect, note the date and amount before contacting support — it speeds up the check.
Correct Account Details
Your registered name, mobile number linked to bKash or Rocket, and email address can be updated through the account settings fields. Some changes require identity verification shown in the interface at the time.
Raise a Policy Question
If a term is unclear or you disagree with how it has been applied to your account, contact support with the specific section or action in question. We will respond through the channel you used.
Request Support
For any account, wallet or access issue, use the live chat or email routes listed in the Support section of this page. Do not share account passwords with support staff — we will never ask for them.
REACH US DIRECTLY
Contact Routes for Terms Questions
If you have a question about any part of these terms, or if an account action does not match what is written here, reach us through the channels below. We respond through the same route you use — no need to re-explain your issue on a different platform.
Live Chat
The chat widget is available from the main navigation bar on 88ek. Open it to reach the support team directly. Use this route for account access issues, wallet questions, or any terms clarification you need in the moment.
Email Support
For detailed queries about these terms — such as a specific clause, a disputed transaction, or an account-status question — write to our support email address listed on the Contact page. Include your registered account details so we can locate your record.
Account Help Section
The Help section inside your signed-in account area covers common terms questions in short form. Check there first for answers about bKash deposit rules, wallet limits shown at checkout, or what a specific account status means.
HOW WE HANDLE THIS
Data, Security and Policy Transparency
We take our responsibility under these terms seriously. Here is how we manage the areas that matter most to your account relationship with us.
Data Handling
We collect the account data needed to operate your wallet, verify transactions through bKash or Rocket, and maintain your session. We do not sell your personal data to third parties. Retention periods follow the obligations applicable to our eligible operating regions.
Account Security
Your account password is stored in encrypted form. Session tokens expire after inactivity. If you notice login activity you did not initiate, change your password immediately through account settings and contact support through live chat.
Cookie Use
We use cookies to keep your session active, remember your language preference, and track the lobby state across pages. You can manage cookie preferences through your browser settings. Blocking session cookies will affect login continuity on the platform.
Policy Change Contact
If a terms update affects your account in a material way, we will notify you through your registered email or an in-account notice. You can request clarification on any change by contacting support before continuing to use the platform.
TERMS FAQ
Questions About These Terms, Answered
Below are the questions we see most often about how these Terms & Conditions work. If your question is not here, contact support through live chat or email.
Do I have to accept these terms to use 88ek?
Yes. Creating an account or continuing to use 88ek means you accept these terms. If you do not agree with any part of them, you should not use the platform. Access is also subject to your eligibility under local law in your region.
What happens if these terms are updated?
We publish the updated version at this URL. Continuing to use the platform after that counts as acceptance. You are responsible for checking this page periodically. For material changes, we will send a notice to your registered email address or show an in-account alert.
Can I use 88ek from any location in Bangladesh?
Access depends on local law and the eligible regions we serve. Not all features are available everywhere. Check your account status and the eligibility notice shown during login for the current position in your area.
What rules apply to my bKash or Rocket deposits?
Deposits through bKash or Rocket are covered by these terms and by each payment provider's own conditions. Transaction limits and verification steps are shown inside the deposit screen at the time of each transaction. We do not override the payment provider's own rules.
How do I dispute a transaction under these terms?
Open the transaction history in your account, note the date, reference and amount of the transaction in question, then contact support through live chat or email. Provide those details so we can match the record in our logs and respond accurately.
Who do I contact if I disagree with how a term has been applied?
Reach the support team through the live chat widget or the email address listed on our Contact page. Reference the specific clause or account action you are questioning. We handle formal terms queries through the same support route you use for account help.